Our client is a world-renowned healthcare system in a major metropolitan area that brings together internationally recognized physicians and researchers. Its leadership is dedicated to the continuous advancement of the institution and providing a physical environment that reflects its commitment to excellence in patient care, research, education, and community service.
Working closely with this organization for decades, we were retained to secure a Director of Facilities Operations for each of their two flagship campuses. The Directors are responsible for co-leading a multi-faceted facilities organization, holding primary responsibility for the system’s physical assets of 13 buildings spanning 3.5M gross square feet and the maintenance and operations of these facilities. They are also at the forefront of developing and executing a comprehensive and strategic approach to improving the physical plant. Most importantly, the system is in the midst of a multi-year capital plan valued at more than $3B, in which these Directors play a key role in the next stage of its plan.
Despite the roles sharing responsibilities for major objectives, and having similar day-to-day duties, each campus had its own unique talent needs. One campus demands a professional with high-level engineering and technical skills to manage a complex infrastructure environment; develop, implement, and manage preventative and deferred maintenance programs; and enhance the leadership and culture of the facilities operations team. Due to the size and expanse of that campus, and understanding the region and respective talent pool as we do, we knew that there were very few individuals who would fit our client’s needs, and be willing to assume responsibility for a program of that magnitude where the role is not only forward facing but holds accountability for a large portfolio of space.
The Director position for the second campus commands a professional who, along with being technically savvy, possesses a high degree of business acumen, an empowering leadership style, and exceptional soft skills who can work closely with the hospital’s executive leadership and sophisticate the internal facilities department. Due to this campus’s unique built environment, state-of-the-art equipment, and distinct level of care that is provided, it requires a professional who is capable of strategically managing the infrastructure, maintenance, and plant operations, while recognizing and expanding upon existing standards of excellence in accordance with the overall mission of the organization.